Автор: Пользователь скрыл имя, 29 Апреля 2013 в 11:42, реферат
Negotiations - the tool, the relationship between people, are designed to an agreement where both parties have equal or
conflicting interests. The talks are intended primarily to help with mutual exchange to get the interest of both parties to the agreement and achieve the results that would be acceptable to all participants. Talks - Management is in action. They consist of presentations and responses presentations, questions and answers, objections and evidence. Talks can occur easily or hard, partners may agree. an easily or with difficulty, or not at all to come to agree. Therefore, for each negotiation to develop and apply special tactics and techniques in their authority.
definition of measures and actions arising from the outcome of the negotiations;
business, personal and organizational implications for future negotiations or
extension wire.
Analysis of the results of business negotiations should take place
on the following three areas:
1) analysis immediately after the talks. Such analysis helps to assess
the course and outcome of the negotiations, to exchange experiences and identify
priority activities related to the outcome of the negotiations;
2) analysis of high-level management of the organization. Such an analysis
outcome of negotiations has the following objectives:
discussion of the report on the negotiations and finding deviations
from previously established guidelines;
evaluate information about the measures already taken and responsibility;
determine the validity of the proposals relating to the continuation
negotiations;
further information on the negotiating partner;
3) The individual analysis of business negotiations - is asking
responsible attitude of each participant to your tasks and organization in
whole. This is a critical self-analysis in terms of monitoring and learning from
negotiations.
In the process of case analysis provides answers to the following
questions:
correctly identified the interests and motives of partner
negotiations?
Was the preparation for negotiations actual conditions
situation and needs?
how well defined arguments or proposals for compromise?
how to increase the effectiveness of the argument in terms of content and methodology
plan?
which determined the outcome of the negotiations? how to eliminate future negative
nuances in the negotiation process?
who and what to do to increase the efficiency of the negotiations?
Obtaining an objective and complete response to the last question will play
crucial to the future of the organization.
Conditions for effective negotiations. Prerequisite for successful business
negotiations involve a number of both objective and subjective factors and
conditions. First of all negotiating partners should follow
conditions:
both parties should have an interest in the subject of the negotiations;
they must have sufficient authority to take the final decision;
partners must have sufficient competence, the knowledge concerning the subject matter of negotiations;
be able to fully take into account the most subjective and objective interests
On the other hand, to make compromises;
negotiating partners to a certain extent, to trust each other.
To ensure the effectiveness of negotiations should observe certain
rules.
The basic rule is that both sides have come to believe
something that they have won in the negotiations.
The most important thing in the negotiations - a partner. It must convince the decision-
proposals. It must direct the entire course of the negotiations, all
argument.
Negotiations - this cooperation. Any cooperation should have a common
base, so it is important to find a common denominator for the various interests
partners.
Rare negotiations are no problems, so it is important to addiction
compromise.
Any negotiations should be a dialogue, it is important to be able to ask
right questions and to be able to listen to a partner.
The positive outcome of the negotiations should be seen as a natural
their completion, so in conclusion, we must examine the content of
contract, which reflects the interests of all partners.
Negotiations are considered complete if the results were
careful analysis, based on which conclusions are made.